Amazon processes millions of orders daily, so it’s understandable that some of the packages may go missing occasionally. The good news is that even though this is a frustrating experience, Amazon has a system in place to deal with packages where delivery has gone wrong.

Reporting a missing package to Amazon depends on the type of seller you used for the order.

Here’s how to report a missing package to Amazon.

Start by tracking down the package

  1. Go to “Order History” in your account to check the status of your package.
Order History
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2. If the status says that the parcel has been delivered, you could check with the neighbors to see if they accepted it on your behalf. You may also look for the parcel in the area around the house because the driver may have left it in a safe place.

3. If you still can’t locate the parcel, contact the carrier that delivered it for more information.

contact the carrier
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Related: Does Amazon Deliver on Sunday?

Report a missing package for an item sold by Amazon

If you’re not successful in locating the package, you’ll have to submit a missing package claim to Amazon.

Here’s how to do it.

  1. Sign into your Amazon account and go to “Order List”.
  2. Click on “View/File Claim” next to the items that hasn’t been received.
View/File Claim
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3. Follow the instructions to select the reason for the claim. In this case, you’ll need to mention the package hasn’t arrived.

4. Submit your claim. If the seller can’t provide proof of delivery, your payment will be refunded to your payment method.

Report a missing package from a third-party seller

If the items you’ve purchased is from a third-party seller, you’ll need to contact them before submitting a claim on Amazon.

Here’s how to do it.

  1. Sign into your Amazon account and go to “Order List”.
  2. Click “Details” next to the order you have issues with.
  3. You’ll be asked to report the problem. Choose “Where’s my stuff?”
  4. Click “Send to Merchant”.

The seller will try to solve the issue, but if you’re not satisfied, you can submit a missing package claim between 14 and 90 days of making a purchase.

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